Got a question? Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch and we’ll be happy to help.
Frequently asked questions
What are the payment methods?
Are the treats safe for human consumption?
Even though the ingredients are human grade, treats are dehydrated at low temperature which will not fully cook the meat. It would be best to leave the treats for your furbies, no matter how fragrant it smells
Are treats alone sufficient for my furby's diet?
You are advised to feed your furby a main meal (commercial or self-prepared) which provides for all your furby's caloric and nutritional requirements. Treats are for training, snacks and/or supplement to main meal
What is the waiting time after I've placed my order?
We want your furby to enjoy delicious and fresh treats, treats are usually prepared upon order. The waiting time can be anywhere between 3 – 7 days depending on the number of orders received.
Do you take international orders?
We currently do not take international orders as our treats are not treated with preservatives and best fed fresh
At the moment, PSHT uses Singpost as our main mode of mailing within Singapore. Please refer to the Singpost website (https://www.singpost.com/send-receive/send-within-singapore) to understand more about the mailing modes (ie. normal mail, tracked package) and their respective delivery standards. PSHT will not take responsibility for loss mails / failure to meet delivery standards on our mailing partner's behalf.
Please note that these refer to PSHT products (not including retail partner products that will be shipped separately)
How do I retrieve my exclusive discount code after I've signed up as a member?
First log in to your account
What if I don't receive an answer from live chat?
We are so sorry that we are unable to respond to your question in a timely manner on our live chat service. Please leave your name and contact details (email address/contact number) and questions. We endeavour to reply with answers within 24 hours.
How do I know what kind of treats/chews are suitable for my furby?
We love to help you with this! Simply drop us a text and we will be glad to respond with relevant recommendations with no obligation.
What is the expiry date for the treats?
Best to feed treats asap, it's best when it's fresh
Why choose single-ingredient?
Single-ingredient treats and chews, as the name suggests, are treats and chews with only 1 ingredient. So why choose a single-ingredient treat rather than one containing a myriad of ingredients for a seemingly more nutritious source of food? The answer is simple: to avoid artificial, potentially harmful and unnecessary ingredients that include cheap fillers such as corn and wheat that compromise the potency of true nutritional value.
Are all the treats and chews suitable for my furby?
No 2 furbies are the same and definitely not all treats and chews are suitable for your furby.